We deliver the customer a unique service experience, with the primary objective of solving the
customer's needs on the first call.
We improve your productivity and profitability through the good practices and processes that we
have developed over the 19 years of experience.
The best platforms in order to provide new channels of direct communication with your
We ensure your requirements and standards are met, through the best processes in search of
NEW CONTACT CENTER (MITRAS)
We are the first contact center that has developed its own WI-CONTACT Platform with the following characteristics:
PBX, ACD, CTI, CHAT, MULTICANAL, SMS, VOICE RECORDING, CUSTOMIZED SCREENS AND REPORTS.
Additional Contact Center platforms in MDY.
We stimulate human development
It is developed through the contribution and voluntary participation of the collaborators and leaders of the company.
MDY does not leave you alone, we support you in difficult cases (extreme situations)
We offer professional help on emotional conflicts
We contribute to your personal growth
We integrate your family into the MDY culture