Mdy Bpo & Contact Center

WE ARE A TRANSFORMING BPO (BUSINESS PROCESS OUTSOURCING) COMPANY. WE GENERATE AND ADAPT UNIQUE QUALITY SOLUTIONS IN CONTACT CENTER SERVICES.

CUSTOMER SERVICE

We deliver the customer a unique service experience, with the primary objective of solving the customer's needs on the first call.

BEST PRACTICES MDY

We improve your productivity and profitability through the good practices and processes that we have developed over the 19 years of experience.

TECHNOLOGY

The best platforms in order to provide new channels of direct communication with your customers.

QUALITY & TRAINING

We ensure your requirements and standards are met, through the best processes in search of excellence.

NEW CONTACT CENTER (MITRAS)



  • First-class facilities
  • Excellent location
  • We have 500 workstations ready to operate your project
  • State-of-the-art technology
  • The best personnel trained for each one of our areas
  • New platforms

Learn how to improve the profitability of your business

WI-CONTACT PLATFORM

We are the first contact center that has developed its own WI-CONTACT Platform with the following characteristics:

PBX, ACD, CTI, CHAT, MULTICANAL, SMS, VOICE RECORDING, CUSTOMIZED SCREENS AND REPORTS.



We have different contact center platforms that are easy to adapt to the needs of customers.

Additional Contact Center platforms in MDY.

Countries
Contact Centers
Work stations
Employees

OUR CERTIFICATIONS

Check out our solutions here

Improving Lives

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